There is a 14-day right of return on goods, calculated from the day they are received, but not for special goods that are taken home on order.

The item must be returned in the same condition and quantity as you received it.

When the item has been returned and approved, the purchase price will be refunded to your account within a few days, but not the cost of shipping the items.

You must also bear the costs of the return yourself.

The return must be sent with delivery, as Togcenter Gentofte does not collect parcels in parcel boxes and the like.

We recommend using Postnord or GLS, as our experience says that other suppliers cannot guarantee that we will receive the parcels.

For practical details - see the section ''Complaints and product returns''.